Spencer Solar understands the sensitivities of working in a local community and ensures engagement with the residents in managed with respect – a core principle of the Spencer Group.
- Established communication processes – developed in consultation with customers
- Consulting with TARA’s, and community groups
- Customer profiling, offering a bespoke service and embracing diversity
- Installation correspondence is issued and tenant access agreements are obtained
- Tenant Liaison Representatives carry out ‘needs surveys’ to identify special consideration properties
- Ongoing customer satisfaction assessments are undertaken
- Out of hours arrangements can be made
- Handover information packs will be provided to all residents
We will work closely with you, delivering the above initiatives, to provide Solar PV for many residents. This can benefit those on low incomes and we can assist you in finding the best financing solution for your PV portfolio roll-out.
We employ local people as our Tenant Liaison Representatives and provide training and future job opportunities, to leave a lasting benefit.
We are also aware that every housing association has different needs and we will work hand in hand with you, the Asset Managers, to develop a profitable and sustainable project.
